Your Questions, Answered

If you did not find the answer you were looking for, please feel free to contact us directly so we can help you as soon as possible.

  • Here at Snacks Direct, we mainly focus on pastries such as cookies, muffins, cupcakes, and much more. We are a small business that wants to take the guest work out of buying and wondering where to buy the best pastries.

  • Simple select your type of pastries and you can even choose if it’s only a few or a few dozen. We make ordering easy as pie! After you choose your items, you might be qualified for free delivery. We are a new company that is growing and with that we provide free delivery to area of Louisville, Kentucky. We do offer shipping to every other area.

  • Here at Snacks Direct we want to take the hassle out of looking for the right place to find great tasting pastries and at a great price! Our simple ordering process as well as our free delivery service within certain areas, plus we offer shipping to those just out of reach.

    Our products are made fresh daily and made to order as well. So no matter if you order 1 pastry or 3 dozen, we make them to order if its ordered within a time frame.

  • You can reach us anytime and we will respond within a few hours, or if it’s after hours, then by the next day. Also, there is no annoying AI here. You are talking to real people that care about you and the different occasions you are ordering our products.

  • No. You can order one pastry or 4 dozen. It does not matter if you are sitting at home and want something to snack on, or planning a party, you can order whatever amount you want.

  • If your within the Louisville, Kentucky then we offer free delivery directly to your door. No need to pay a fee with those delivery services such as DoorDash, Uber Eats. We want to save you money by not increasing our cost because of those delivery services, so we make our own delivery directly to you. You can also feel secure and safe knowing your pastry is in good hands.

    For anyone outside of the Louisville, Kentucky area, we do offer FREE shipping any orders over $20 outside of the Louisville, Kentucky area.

  • Unfortunately, no. Each pastry is made to order and made daily for those who order a small amount. Every order is final upon purchase, so we cannot offer a refund due to any reason.

  • Yes. If it’s an order above a dozen (12), then you can cancel within 10 hours of placing the order, but we have to charge 15% of the total amount of the order due to cost involved in processing, loss of ingredients, and time.

    If you order an item less than a dozen, you can cancel if it’s within 4 hours of placing the order without any charge from the total balance.